This Privacy Policy explains what personal data 920kr collects, why we collect it, how it is used and stored, and what rights you have over your information. Please read it carefully before registering an account.
Our Commitment
These six principles summarise our core data-handling commitments. They do not replace the full legal text below — please read all sections in full.
Your personal data is stored using industry-standard encryption and access controls. We limit internal access to data on a strict need-to-know basis and conduct regular security reviews.
We do not sell your personal data to third parties for marketing purposes. Data is shared only with service providers who need it to operate the Platform, and with regulatory bodies where required by law.
You have the right to access, correct or request deletion of your personal data. Requests are handled promptly by our data protection team. Contact us at any time via the details in Section 14.
Where processing relies on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
We do not keep your data indefinitely. Retention periods are set based on legal obligations, licensing requirements and legitimate operational needs, and are reviewed regularly.
920kr serves players including those in Pakistan. Where data is transferred internationally, we apply appropriate safeguards in accordance with applicable data protection frameworks.
920kr (the "Operator", "We", "Us" or "Our"), operator of the online betting and casino platform accessible at https://920kr.cam (the "Platform"), is committed to protecting the privacy and personal data of all users ("You", "Your" or "Player").
This Privacy Policy (the "Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all services offered through the Platform, including sports betting, live casino, slots and any account-related or support interactions.
By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must not use the Platform. This Policy should be read alongside our Terms & Conditions.
For the purposes of this Policy, the following terms have the meanings set out below:
We collect the following categories of Personal Data in connection with your use of the Platform:
When you create an account, we collect: full legal name; date of birth; email address; phone number; residential address (including city and country — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar); and account credentials (username and encrypted password).
To comply with age-verification and anti-money-laundering obligations, we may collect: copies of government-issued photo identification (such as a CNIC, passport or driving licence); proof of address documents; and documentation evidencing ownership of the payment method used.
We collect records of deposits, withdrawals and transaction histories. Where applicable, we may collect partial payment instrument identifiers (for example, the last four digits of a card or a mobile wallet reference number associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah). Full payment credentials are handled by our payment processors and are not stored on Platform servers.
We retain records of all bets placed, games played, bonus usage, wagering activity and account balance movements. This data is necessary for dispute resolution, compliance reporting and responsible gambling monitoring.
We automatically collect: IP address; device type, operating system and browser version; session timestamps and duration; page navigation paths; and geolocation data (at country or city level, as permitted by your device settings).
We retain records of any communications between you and our support team, including live chat transcripts, email correspondence and any complaints or dispute submissions.
Where you have provided consent, we retain your marketing preferences, including which communication channels and offer types you have opted into or out of.
We collect Personal Data through the following means:
We process your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining and securing your account; processing login sessions; managing account preferences and profile updates. |
| Service Delivery | Processing bets, game plays, deposits and withdrawals; calculating balances; applying bonuses and resolving disputes. |
| KYC & Compliance | Verifying your identity and age; complying with anti-money-laundering (AML) obligations; screening against sanctions and PEP lists; reporting to licensing authorities where required. |
| Fraud Prevention | Detecting and investigating suspicious activity, duplicate accounts, bonus abuse and unauthorised access attempts. |
| Responsible Gambling | Monitoring betting patterns for signs of problem gambling; applying limits, cooling-off periods or self-exclusion; fulfilling player-protection obligations under the applicable licence. |
| Customer Support | Responding to enquiries, complaints and dispute submissions; maintaining support records for quality assurance. |
| Marketing | Sending promotional offers, platform updates and personalised recommendations where you have given consent. You may withdraw consent at any time. |
| Analytics & Improvement | Analysing Platform usage patterns to improve navigation, game offerings and overall user experience. Analytics data is aggregated and anonymised where possible. |
| Legal Obligations | Complying with applicable laws, court orders, regulatory directives and requests from competent authorities. |
Where applicable data protection law requires a lawful basis for processing, we rely on the following grounds:
We share Personal Data with carefully selected third-party processors who provide services essential to Platform operations. These include: identity verification and KYC providers; payment processing partners; game software providers; fraud detection and security services; cloud hosting and infrastructure providers; and customer support technology platforms. All processors are bound by data processing agreements requiring them to handle your data only as instructed and to maintain appropriate security standards.
We may disclose Personal Data to licensing authorities, financial intelligence units, law enforcement agencies and courts where required by applicable law or legal process. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring or sale of all or part of the Operator's business, your Personal Data may be transferred to the acquiring or successor entity. We will take reasonable steps to ensure the recipient provides an equivalent level of data protection. You will be notified of any material change in data controller where required by applicable law.
We do not sell, rent or trade your Personal Data to third parties for their own marketing or commercial purposes. Any sharing of data is strictly limited to the purposes set out in this Policy.
The Platform uses cookies and similar tracking technologies — including local storage objects and session identifiers — to operate core functionality, remember your preferences and analyse usage patterns.
You can control non-essential cookies through the cookie preference centre available on the Platform. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may impair Platform functionality. Please refer to your browser's help documentation for specific instructions.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to legal and regulatory obligations requiring longer retention. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC and identity documents | Duration of account plus 5 years after closure (or longer where required by AML regulations) |
| Financial transaction records | Minimum 5 years from transaction date, as required for AML and licensing compliance |
| Betting and gaming history | Duration of account plus 3 years after closure |
| Support and communications records | 3 years from date of last interaction |
| Marketing preference records | Until consent is withdrawn, then deleted within 30 days |
| Technical and device logs | 13 months from collection date |
Where an account is closed following a self-exclusion or responsible gambling intervention, relevant records may be retained for longer to prevent re-registration in violation of the exclusion period.
920kr operates across multiple jurisdictions. Your Personal Data may be transferred to, stored in and processed in countries other than your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction.
Where such transfers occur, we apply appropriate safeguards, which may include: contractual clauses with data processors that impose data protection obligations; transfers to processors operating in jurisdictions recognised as providing adequate data protection; or other mechanisms permitted under applicable law.
Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your Personal Data:
To exercise any of these rights, please contact our data protection team using the details provided in Section 14. We aim to respond to all valid requests within 30 days. In complex cases we may extend this period by a further 60 days, with notice to you.
The Platform is strictly for adults aged 18 or older — or the higher minimum age required by the applicable licensing jurisdiction. We do not knowingly collect Personal Data from anyone under this age threshold. If you believe a minor has registered an account or submitted Personal Data to us, please contact us immediately using the details in Section 14 so that we may take appropriate action, including closing the account and deleting associated data.
We employ age-verification measures at registration and may request KYC documentation to confirm a user's age at any point. Access to the Platform is suspended where age verification is pending or has failed.
We reserve the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data we collect or in the purposes for which we use it — we will notify you by displaying a prominent notice on the Platform or by sending a communication to your registered email address prior to the changes taking effect.
The effective date displayed in the meta strip at the top of this page indicates when the current version was last updated. We encourage you to review this Policy periodically. Your continued use of the Platform after an updated Policy has come into effect constitutes your acknowledgement of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact our data protection team through the following channel:
Data Protection Enquiries: [email protected]
Subject Line: Please use "Privacy Request — [Your Account Username]" for faster processing
Response Time: We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 days
Languages: English (primary); Urdu assistance available on selected support channels
For responsible gambling support or self-exclusion requests, please visit our Responsible Gambling page. For a full explanation of your account rights and obligations, please review our Terms & Conditions.
Have questions about how 920kr handles your personal information? Our support team is available around the clock to help.
18+ only — or the higher minimum required by the operator/license jurisdiction. Please gamble responsibly. Local laws may restrict participation.