Frequently Asked Questions

Click the registration button on the 920kr homepage and fill in your basic details — a valid email address, a secure password and your date of birth. You will need to confirm that you are at least 18 years old and agree to the Terms & Conditions. Once submitted, check your inbox for a verification email and follow the link to activate your account. The whole process typically takes under three minutes.

920kr is strictly an adults-only platform. You must be at least 18 years of age — or the higher minimum age required by the applicable licensing jurisdiction — to register and play. We verify age during registration and may request a government-issued photo ID such as a CNIC or passport before activating your account or processing your first withdrawal. Underage access is prohibited and any account found to belong to a minor will be closed immediately.

For Pakistani players, a clear photograph or scan of your CNIC ( Computerised National Identity Card) is the most straightforward document for identity verification. We may also accept a valid passport. For address verification, a recent utility bill, bank statement or any official correspondence showing your name and address in Pakistan is usually sufficient. All documents must be legible, unexpired and show your full legal name as registered on the account.

No. Each player is permitted to hold only one active account on 920kr. Opening duplicate accounts — whether under the same name, email address, device or payment method — is a breach of our Terms & Conditions. If duplicate accounts are detected, they will be suspended, any associated bonus funds forfeited and the case reviewed. If you have accidentally created more than one account, contact our support team at [email protected] to resolve the situation before it affects your standing.

On the login screen, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not arrive in your inbox promptly. Follow the link to set a new secure password. For security reasons, reset links are single-use and expire after 30 minutes. If you continue to experience access issues, contact our support team for manual verification assistance.

920kr references a range of payment methods familiar to players in Pakistan, including Easypaisa, JazzCash, Raast, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank and Bank Alfalah. These names are listed as reference points for player convenience. Their inclusion does not imply that any of these providers endorse, support or are affiliated with gambling activity on this Platform. Actual availability of specific payment channels is subject to the deposit and withdrawal interface on your account at the time of the transaction.

Minimum deposit amounts vary by payment method and may be updated from time to time. As a general guide, entry-level deposits on 920kr are designed to be accessible for Pakistani players across different cities and budgets — whether you are in Karachi, Lahore, Islamabad or Peshawar. The exact PKR minimum for your selected deposit channel is displayed in the cashier section of your account before you confirm any transaction. Always check the cashier for current limits.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. Once a withdrawal request is approved internally, the funds are dispatched to your nominated payment channel. Digital wallet methods such as Easypaisa and JazzCash tend to process faster than traditional bank transfers. Ensure your account is fully verified before requesting a withdrawal to avoid delays. The cashier section of your account shows estimated processing times for each available method.

Withdrawals may be placed on hold for several reasons: your KYC documents are pending review, an active bonus has unsatisfied wagering requirements, a security check has been triggered on the account, or additional verification is needed to match the payment method to the account holder. In all cases, our team will contact you via your registered email address with specific instructions. Responding promptly with the requested documents is the fastest way to resolve a hold.

920kr does not typically charge its own platform fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet, bank or transfer service — may apply their own transaction charges independent of the Platform. These third-party fees are outside 920kr's control and are not reimbursable. The cashier section will show you any Platform-side charges, if applicable, before you confirm a transaction so there are no surprises.

Yes — the 920kr sportsbook covers a wide range of cricket markets including Pakistan national team fixtures, PSL (Pakistan Super League) T20 matches, ICC tournaments such as the Cricket World Cup and Champions Trophy, and bilateral Test and ODI series. Markets typically include match winner, top run-scorer, total runs, wicket taker and live in-play betting where available. Market availability depends on the fixture schedule and may vary by competition stage.

In addition to cricket, the 920kr sportsbook offers markets on international and domestic football leagues, UFC and MMA events, tennis, basketball and other major sporting competitions. The breadth of available markets expands during peak sporting calendars. Check the live sportsbook section of the Platform for the current event schedule — markets open and close in line with real-world fixture lists, so availability shifts throughout the week.

920kr offers a broad casino library that includes slot games across a range of themes and payline structures, classic and modern table games such as roulette, blackjack and baccarat, and a live casino section where real dealers operate games streamed in real time. Live casino titles are particularly popular because they replicate the atmosphere of a physical casino while being accessible from any device. Game availability may vary based on your jurisdiction and account status.

In-play betting lets you place wagers on a match or event after it has started, with odds updating in real time to reflect the current state of play. During a PSL T20 match, for example, you might bet on the outcome of the current over, the next wicket or the final total — all while watching the game unfold. Odds move quickly during in-play markets, so bets are accepted subject to the odds displayed at the exact moment of confirmation. A fast internet connection improves the in-play experience significantly.

Many slot titles and selected table games on 920kr offer a demo or free-play mode that lets you explore the game mechanics, paytable and bonus features without wagering real money. Free-play mode is a good way to understand a new game before committing your PKR balance. Live casino games, however, typically require a real-money wager to participate since they involve real dealers and live streaming infrastructure. Demo availability is shown on individual game tiles within the casino lobby.

920kr offers a welcome bonus for newly registered players who make their first qualifying deposit. The exact bonus structure — including the match percentage, maximum bonus amount in PKR and any free spins component — is detailed on the current promotions page within your account. Bonuses are subject to eligibility conditions and wagering requirements, which you should read carefully before opting in. Promotions are updated periodically, so the welcome offer available at the time of your registration is the one that applies to your account.

A wagering requirement specifies how many times you must wager the bonus amount — or the bonus plus deposit, depending on the promotion — before the resulting winnings can be withdrawn as real money. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place a total of PKR 100,000 in qualifying bets before withdrawing. Different games contribute different percentages toward the wagering total — slots often count 100%, while table games may count less. Full contribution rates are listed in the individual promotion terms.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until all associated wagering requirements have been met in full. If you request a withdrawal while an active bonus is still in progress, the Platform will either place the withdrawal on hold or ask you to forfeit the bonus before proceeding. Forfeiting a bonus means any remaining bonus balance and associated winnings will be removed from your account. Consider this carefully before requesting a withdrawal mid-promotion.

Most promotions on 920kr require an explicit opt-in before they activate. Navigate to the Promotions section of your account, review the available offers, and click the opt-in or claim button on the promotion you wish to activate. Some bonuses are linked to a specific deposit — in those cases, ensure you opt in before or during the qualifying deposit transaction, as retroactive applications are generally not possible. Read the full terms of each promotion before claiming to avoid any surprises with eligibility conditions.

Yes. All bonuses and free spins on 920kr carry an expiry window — typically between 7 and 30 days from the date of issue, depending on the specific promotion. If the wagering requirements are not completed before the expiry date, the bonus balance and any associated winnings will be removed automatically from your account. Expiry dates are displayed in your active bonuses panel. We recommend activating and playing through bonuses promptly to make the most of what is available.

920kr applies industry-standard SSL encryption to all data transmitted between your device and the Platform, ensuring your personal details and transaction information are protected in transit. Financial data is handled in accordance with our Privacy Policy, which outlines what data we collect, how it is stored, who it may be shared with and what rights you have over your information. We do not sell or share your personal data with third-party marketers. For full details, please review our Privacy Policy.

If you suspect unauthorised access to your 920kr account, change your password immediately using the account settings panel and then contact our support team at [email protected] with details of the suspicious activity. We can temporarily freeze the account while an investigation is carried out. Never share your login credentials with anyone, and avoid accessing your account from shared or public devices. Enabling two-factor authentication adds an important additional layer of security to your account.

Log in to your 920kr account and navigate to the Responsible Gambling section within your account settings. From there, you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period before they apply — this is a deliberate safeguard to prevent impulsive limit changes. For full guidance on all available player protection tools, visit our Responsible Gambling page.

To activate a self-exclusion, email us at [email protected] with the subject line "Self-Exclusion Request" and include your registered username. Self-exclusion periods are available for 6 months, 1 year or 5 years. Your account will be closed, your balance returned subject to standard verification, and all marketing communications stopped. Self-exclusions cannot be reversed during the chosen period. This tool is there for you whenever you need it — using it is a positive step, not a penalty.

Pakistan's Prevention of Gambling Act 1977 and related laws place restrictions on gambling activities within the country. 920kr does not claim that use of this Platform is lawful in Pakistan and this FAQ does not constitute legal advice. Pakistani users are solely responsible for ensuring their participation complies with applicable local laws before playing. 920kr operates under international licensing where applicable. If you are uncertain about your legal position, seek independent legal advice relevant to your circumstances.